Terms and Conditions

Last updated: 8 September 2026

These terms govern your use of primeleadmarketing.com and the basis on which we provide marketing, website and application development services. Please read them before using this site or engaging us.

Who we are

This website is operated by Prime Lead Marketing Management, trading as Prime Lead Marketing, a civil company licensed in Dubai, United Arab Emirates.

Professional Licence No. 827750, issued by the Department of Economy and Tourism, Dubai
Licensed activity: Marketing Management
Registered office: Office 1101, Al Thanyah First (TECOM), Dubai, United Arab Emirates
P.O. Box: 282354, Dubai, United Arab Emirates
Email: info@primeleadmarketing.com
Telephone: +971 456 46 519

In these terms, “we”, “us” and “our” mean Prime Lead Marketing Management. “You” means the visitor to this website or the client engaging us.

Using this website

You may use this site for lawful purposes connected with evaluating or buying our services. You must not attempt to gain unauthorised access to it, interfere with its operation, scrape it at a scale that affects its availability, or use it to send unsolicited commercial messages.

We try to keep the site accurate and available, but we do not guarantee that it will be uninterrupted or error free, and we may change or withdraw any part of it without notice.

Information on this site is not an offer

Prices, timelines, packages and ranges shown on this site are indicative and are provided to help you budget. They are not a quotation and do not form a contract. Figures shown in pounds sterling alongside dirham amounts are approximate conversions for guidance only; the currency of the contract is stated in your quotation.

Nothing on this site is professional, legal, financial or tax advice.

How an engagement starts

After an enquiry we will normally hold a call, then issue a written proposal or scope of work setting out the deliverables, the fee, the payment schedule and the timeline. Work begins when you accept that document in writing and any first payment has cleared. Where a signed proposal or scope of work conflicts with these terms, the signed document takes precedence.

Fees, payment and advertising spend

Fees, currency and payment terms are set out in your proposal or scope of work.
Unless stated otherwise, invoices are payable within the period stated on the invoice, and work may be paused on overdue accounts.
Advertising spend is separate from our fees. Unless expressly agreed in writing, media budgets on Google, Meta, TikTok, LinkedIn or any other platform are paid by you, directly to that platform, on your own billing account.
Taxes and duties, including UAE VAT where it applies, are charged in addition unless the proposal says otherwise.
Third party costs such as stock imagery, fonts, plugins, hosting, domains and paid tools are recharged at cost or paid by you directly, as agreed.

What we need from you

Projects run to time when information moves. You agree to provide, in reasonable time, the access, content, brand assets, approvals and factual information we need, and to nominate one person who can make decisions. Where a delay in receiving these affects the timeline, dates move accordingly.

You confirm that any material you supply is accurate, is yours to use, and does not infringe anyone else’s rights.

Results, rankings and platform decisions

We commit to the work described in your scope, carried out with reasonable skill and care. We do not guarantee any specific ranking, traffic volume, cost per lead, conversion rate, revenue figure or return on investment. Search engines and advertising platforms control their own algorithms, auctions, approval decisions and pricing, and they change them without notice. Where we quote benchmarks or typical ranges, they are drawn from experience and are not a promise of the result you will get.

Advertising accounts remain subject to the terms and policies of the platform that operates them. We are not responsible for a platform suspending, disapproving or restricting an account, campaign or asset, though we will work with you to resolve it.

Ownership of what we produce

On full payment of the fees due for the relevant deliverable, ownership of that final deliverable passes to you. For software and website work this includes the source code we have written for you.
We keep ownership of anything we brought to the project or developed independently of it, including our methods, frameworks, internal tooling and reusable components. Where those are embedded in a deliverable, you receive a perpetual, non-exclusive licence to use them as part of it.
Third party components, such as themes, plugins, libraries, fonts and stock media, remain owned by their licensors and are used under their own licences.
Accounts we set up in your name on advertising and analytics platforms belong to you, and you keep them if we stop working together.
Unless you tell us otherwise in writing, we may describe the work at a general level as an example of what we do.

Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the purpose of the engagement. This does not apply to information that is already public, was already known without an obligation of confidence, or must be disclosed by law.

Data protection

Our handling of personal information is described in our Privacy Policy. Where we process personal data held in your own advertising, analytics or CRM accounts, we do so on your instructions and you remain the controller of that data. Each of us is responsible for complying with the data protection law that applies to it, including Federal Decree-Law No. 45 of 2021 in the United Arab Emirates and the UK GDPR and Data Protection Act 2018 in the United Kingdom.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data, business interruption or any indirect or consequential loss, and our total liability arising out of or in connection with an engagement is limited to the total fees you paid us for that engagement in the twelve months before the claim arose.

We are not liable for failures caused by events outside our reasonable control, including platform outages, hosting failures, changes to third party services, or acts of government.

Ending an engagement

Either of us may end an engagement by giving the notice period stated in the proposal or scope of work, or 30 days written notice if none is stated. Either of us may end it immediately if the other commits a material breach that is not put right within 14 days of being told about it, or becomes insolvent.

On termination you pay for work completed and for costs already committed on your behalf. We will hand over the deliverables you have paid for, together with access to accounts held in your name.

Complaints

If something is not right, tell us. Email info@primeleadmarketing.com with the details and we will acknowledge it within one business day and set out how we intend to resolve it.

Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you engage us is the version that applies to that engagement. The date at the top shows when they were last changed.

Governing law

These terms and any dispute arising from them are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction. If you deal with us as a consumer resident in another country, this does not remove any protection you have under the mandatory law of that country.

Contact

Prime Lead Marketing Management
Office 1101, Al Thanyah First (TECOM), Dubai, United Arab Emirates
P.O. Box 282354, Dubai, United Arab Emirates
Professional Licence No. 827750, Department of Economy and Tourism, Dubai
Email: info@primeleadmarketing.com
Telephone: +971 456 46 519